Cheetahbikes.com and www.generalbikes.eu are trading names of General Bikes company registered at Maria Slaetsstraat 16 6132CR Sittard, Netherlands with a EU-VAT number NL001835650B69 and KVK number 34313208. We recommend that you print out and keep a copy of these terms and conditions for future reference.

These terms and conditions apply to all interactions and transactions on this site. Please read them carefully. They do not affect your statutory rights.

This site is owned and operated by General Bikes (‘General Bikes, ‘we’ or ‘us’ or ‘our’). If you have any questions or comments with regard to these terms and conditions please contact us by either email: info@cheetahbikes.com or phone: +31 626706147 (Monday–Friday, 09:00 to 17:00).

These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website.

The Contract Between Us

Any contract for purchases made through the website will be with General Bikes. General Bikes must receive payment of the whole of the price for the goods that you order (unless a deposit has explicitly been paid) before your order can be accepted, and the contract formed.

Once payment has been received General Bikes will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. General Bikes’s acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

General Bikes is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Orders cannot be cancelled after dispatched.

General Terms

These terms and conditions and all transactions relating to this website are governed by Dutch law and are subject to the non–exclusive jurisdiction of the Dutch courts. We do not accept amendments to these terms and conditions.

Additional terms and conditions may apply for prize competitions, online bidding, pre–release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

These terms and conditions only cover the General Bikes website. Any other websites which are linked to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

This Website

General Bikes own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

While we will use reasonable endeavours to verify the accuracy of any information we place on the Cheetah Bikes website, we make no warranties, whether express or implied in relation to its accuracy.

We make no warranty that the Cheetah Bikes website will meet your requirements or will be uninterrupted, timely or error–free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Cheetah Bikes website.

Payment Details

General Bikes accepts payment by Visa, MasterCard, Maestro, via Paypal, PayPal, bank wire transfer and PayPal. All product prices and delivery charges are shown in EUR and are inclusive of VAT at Dutch rates.

General Bikes takes responsibility to ensure that your payment is secure. We do this via secure payment pages and by secure PayPal servers.

Customers ordering from outside of the EU are responsible for any customs charges, including duty and VAT. Customers will be billed for any charges not paid.

Availability Of Goods You Order

If General Bikes has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by General Bikes from your credit card will be re-credited to your account and General Bikes will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. General Bikes will not be obliged to offer any additional compensation for disappointment suffered.

Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price can take a few hours to update.

Discounts

Any discounts used on orders placed on this website are honoured at our discretion. We reserve the right to withdraw or cancel any orders where we believe the discount has not been used in its proper manner, or for its true purpose. Discounts can only be used within the specified time frame, and cannot be used retrospectively. Any discounts offered are done so at our discretion and should be seen as a goodwill gesture, not a right.

Cancellation

We operate a 24 hour cancellation window in which cancelling the order will be free of charge. After 24 hours of purchase there will be a charge of 30 EUR and the remainder will be refunded – this is due to the cost of labour and stock picking which will have started after 24 hours. Orders can’t be cancelled after they have been dispatched with the courier.

Extent Of Liability

The goods issued by General Bikes are tested and dispatched in 85% assembled form. This requires the end user to assemble some simple parts of the bike. We strongly advise that a qualified bicycle mechanic assembles the bicycle, makes any checks and makes any changes required. Any worries regarding bicycle components should be investigated immediately and the bicycle should not be ridden until safety is confirmed by a qualified bicycle mechanic. In the instance of a product failing under normal warranty conditions, General Bikes will endeavour to compensate you for the failed parts.

Cycling is a dangerous activity. Always abide by the highway code and always wear a helmet. General Bikes is not responsible for any harm, injury or death caused to yourself or any third parties when using products of General Bikes

Warranty and returns

All products sold on www.cheetahbikes.com website are liable for a 2 year warranty. Any warranty claims should be reported by email at info@cheetahbikes.com. For the claim to be liable it must include the order number. Upon receiving a warranty claim we will investigate it in 14 days. If the investigation requires the product to be returned to General Bikes, the shipping is paid the client. If the warranty claim is accepted General Bikes proposes one or more of the following solutions: to fix the problem in a bicycle repair shop local to the client, the cost of which will be refunded by General Bikes, to replace the item for a new one free of damage, to refund the item to the client. If the fixed or replaced item will be subjected to a second warranty claim the client has a right to a refund.

Products that have not been assembled and or used can be returned and refunded within 30 days after receiving them by client. Client must notify us by email at info@cheetahbikes.com and must cover the cost of return shipping. The refund to the client’s account will be issued within 30 days on the condition that the items bear no signs of use or damage. General Bikes claims the right to reduce the refund if returned products show to be defected.

Changes To This Agreement

General Bikes reserves the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.